Opening hours:
Monday - Friday
9:00am - 4:00pm AEST

Email our team: 
support@echt.com.au

Mailing address:
Echt
PO Box 2118
Spotswood Victoria 3015
Australia

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Sometimes our emails go into your spam folder, please check there first. If your spam folder is empty, please email us at: support@echt.com.au and our customer service team will be happy to assist.

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Discount codes FAQ

Do you offer discounts?

How do I receive my APP discount code?

How do I apply discount code at checkout?

Free item with purchase Terms and Conditions

My discount code is not working, what do I do?

I forgot to apply my discount code!

Discounts

Can I make changes to my order?

Order not quite right?

I cannot find my Store Credit/Gift Card code?

How to use store credit / gift card

I've ordered a Pre-Order item, what happens next?

How do I place an order on your website?

I'm having trouble placing an order!

Help with my order

Echt Opening Hours and Closure Dates

Does Echt have a phone number?

I have emailed Echt, and had no response?

I have not received my order confirmation?

Does Echt have a physical store?

Collaborations and Ambassadors

Do you have a sale?

How do I know if an item is final sale?

I need a Tax Invoice

I want to unsubscribe from your mailing list

What does Echt stand for?

I'm trying to reset my account password but did not get a link?

Other - FAQ

Payment information

Payment and currency conversion

How to pay with Afterpay or PayPal

Sale items FAQ

Free gift promotion

Afterpay Information

Payment and Sale Information

Shipping Information

Echt ships from Australia, I am overseas, do I have to pay customs charges?

How do I track my parcel?

Parcel delivery issues

Protect my order FAQ'S

Protect my order - Claims

Return to Sender

Pre-Orders

Shipping Cost and Delivery Times

What happens if an item is out of stock on my order?

Shipping and Delivery

When are you expecting a restock?

Where can I find out more about your products?

Looking after your garments

Where can I find the material composition?

Fabric Information

Do your products come with tags?

Which leggings are right for me?

Are our leggings squat proof?

Different Lengths?

Sportsbra recommendations

Which items are fleeced?

Gift Card

Got pockets?

Discover by activity

How do I sign up for the Out of Stock notifications?

Product Enquiries

What is your returns policy?

How do I Return / Exchange an item?

Returns quick guide

Is return shipping free?

How do I purchase a return label?

When will my return be processed?

Where is my gift card / store credit?

Can I return sale items?

What happens if I send back a dirty or damaged item?

What happens if I return an item from another brand?

What happens if I don't complete an online/physical returns form?

The returns portal isn't working. What do I do?

Exchanges FAQ'S

I've purchased a prepaid Return Label from Australia Post, but can't find it!

Returns and Exchanges

How do I pick the right size?

Sizing Information

How do I redeem my rewards?

Rewards FAQS

Rewards - Check activity

Can I add my reward to my current order?

How do I add my birthday to the rewards?

Redeeming but no stock

Rewards - Referrals

Redeem Your Points for $$ Off Your Next Shop!

Rewards

I have emailed Echt, and had no response!Updated 10 months ago