Opening hours:
Monday - Friday
9:00am - 4:00pm AEST

Email our team: 
support@echt.com.au

Mailing address:
Echt Apparel
PO Box 260
Altona North Victoria 3025
Australia

Return to Echt

Echt

Discount codes FAQ

Do you offer discounts?

How do I receive my APP discount code?

How do I apply discount code at checkout?

Free item with purchase Terms and Conditions

My discount code is not working, what do I do?

I forgot to apply my discount code!

Discounts

Can I make changes to my order?

Order not quite right?

I cannot find my Store Credit/Gift Card code?

How to use store credit / gift card

I've ordered a Pre-Order item, what happens next?

How do I place an order on your website?

I'm having trouble placing an order!

Help with my order

Echt Opening Hours and Closure Dates

Does Echt have a phone number?

I have emailed Echt, and had no response?

I have not received my order confirmation?

Does Echt have a physical store?

Collaborations and Ambassadors

Do you have a sale?

How do I know if an item is final sale?

I need a Tax Invoice

I want to unsubscribe from your mailing list

What does Echt stand for?

I'm trying to reset my account password but did not get a link?

Mode Instagram Giveaway - March 2026

Terry Collection Instagram Giveaway • Terms & Conditions • May 2026

Win a Year on Our PR List • Sign Up Giveaway • May 2026 • Terms & Conditions

Win a Year on Our PR List • Instagram Giveaway • May 2026 • Terms & Conditions

Other - FAQ

Payment information

Payment and currency conversion

How to pay with Afterpay or PayPal

Sale items FAQ

Free gift promotion

Afterpay Information

Payment and Sale Information

Shipping Information

Echt ships from Australia, I am overseas, do I have to pay customs charges?

How do I track my parcel?

Parcel delivery issues

Protect my order FAQ'S

Protect my order - Claims

Return to Sender

Pre-Orders

Shipping Cost and Delivery Times

What happens if an item is out of stock on my order?

Shipping and Delivery

When are you expecting a restock?

Where can I find out more about your products?

Looking after your garments

Where can I find the material composition?

Fabric Information

Do your products come with tags?

Which leggings are right for me?

Are our leggings squat proof?

Different Lengths?

Sportsbra recommendations

Which items are fleeced?

Gift Card

Got pockets?

Discover by activity

How do I sign up for the Out of Stock notifications?

Product Enquiries

What is your returns policy?

How do I Return / Exchange an item?

Returns quick guide

Is return shipping free?

How do I purchase a return label?

When will my return be processed?

Where is my gift card / store credit?

What happens if I send back a dirty or damaged item?

What happens if I return an item from another brand?

What happens if I don't complete an online/physical returns form?

The returns portal isn't working. What do I do?

Exchanges FAQ'S

I've purchased a prepaid Return Label from Australia Post, but can't find it!

Returns and Exchanges

How do I pick the right size?

Sizing Information

How do I redeem my rewards?

Rewards FAQS

Rewards - Check activity

Can I add my reward to my current order?

How do I add my birthday to the rewards?

Redeeming but no stock

Rewards - Referrals

Redeem Your Points for $$ Off Your Next Shop!

Rewards

Terry Collection Sign Up Giveaway • Terms & Conditions • May 2026

Terry Collection Sign Up Giveaway — Terms & Conditions. 1. PROMOTION PERIOD. This promotion commences at 06.05.2026 09:00 AEST and concludes at 19.05.2026 23:59 AEST. The Promoter's computer systems are the official timekeeping device for this promot

Terry Collection Sign Up Giveaway &#x2014; Terms &amp; Conditions 1. PROMOTION PERIODThis promotion commences at 06.05.2026 09:00 AEST and concludes at 19.05.2026 23:59 AEST. The Promoter&apos;s computer systems are the official timekeeping device for this promotion. 2. CONDUCT OF PROMOTIONThis promotion is in no way sponsored, endorsed, or administered by, or associated with Facebook or Instagram (Meta Platforms Inc.). Entrants acknowledge that they are providing their information to the Promoter and not to any third-party platform. Any questions or complaints regarding this promotion must be directed to the Promoter, not to any platform. 3. PROMOTEREcht Apparel Pty Ltd. ABN: 89 625 564 418. 7 Leader Street, Truganina VIC 3029 4. ELIGIBILITYThe promotion is open to Worldwide residents aged 18 and over who hold a current residential address. To be eligible to enter, entrants must submit their details via the official entry form and be aged 18 years or over. Employees, directors, officers and contractors of the Promoter and their immediate family members are ineligible to enter. 5. HOW TO ENTERTo enter, visit https://echt.com.au/ and complete the official entry form in full during the Promotion Period. Entrants must provide their name, email address, and any other required details. Entries submitted after the Promotion Period will not be accepted. All entries become the property of the Promoter. 6. MAXIMUM ENTRIESMaximum one (1) entry per person. Multiple entries will be disqualified. 7. PRIZE DRAWA random prize draw will be taken at 12:00 PM AEST on Wednesday May 20 2026.. The draw will take place at Echt Apparel Ltd 7 Leader Street Truganina VIC 3029. 8. PRIZEProducts from Echt Apparel&apos;s new Terry Towelling range, to the value of $300 AUD. (approximate retail value: $300 AUD). 9. WINNER NOTIFICATIONThe winner will be contacted via email no later than 1:00 PM AEST on Wednesday May 20 2026. 10. PUBLIC ANNOUNCEMENTThe winner will be announced at https://echt.com.au/ on or around 20.05.2026 12:00 AEST. 11. UNCLAIMED PRIZEIf the winner cannot be contacted within 7 days of the notification, the Prize will be forfeited and redrawn. 12. PRIVACYPersonal information collected during this promotion will be handled in accordance&#xA0;with the Promoter&apos;s privacy policy located at https://echt.com.au/pages/privacy-policy-and-mobile-program-terms-of-service. 13. LIMITATION OF LIABILITYTo the extent permitted by law, the Promoter excludes all liability for any loss&#xA0;or damage arising out of participation in this promotion. 14. GENERAL CONDITIONSThe Promoter reserves the right to cancel, modify, or suspend the promotion if&#xA0;circumstances outside its control arise. This promotion is governed by the laws&#xA0;of Victoria, Australia. 15. GOVERNING LAWThis promotion is subject to the laws of Victoria, Australia.&#xA0;Entrants submit to the non-exclusive jurisdiction of the courts of&#xA0;Victoria.

All articles

Categories