Opening hours:
Monday - Friday
9:00am - 4:00pm AEST

Email our team: 
support@echt.com.au

Mailing address:
Echt Apparel
PO Box 260
Altona North Victoria 3025
Australia

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Echt

Discount codes FAQ

Do you offer discounts?

How do I receive my APP discount code?

How do I apply discount code at checkout?

Free item with purchase Terms and Conditions

My discount code is not working, what do I do?

I forgot to apply my discount code!

Discounts

Can I make changes to my order?

Order not quite right?

I cannot find my Store Credit/Gift Card code?

How to use store credit / gift card

How do I place an order on your website?

I'm having trouble placing an order!

Help with my order

Echt Hours and Closure Dates

Does Echt have a phone number?

I have emailed Echt and had no response?

I have not received my order confirmation?

Does Echt have a physical store?

Do you have a sale?

How do I know if an item is final sale?

I need a Tax Invoice

I want to unsubscribe from your mailing list

What does Echt stand for?

I'm trying to reset my account password but did not get a link?

Other - FAQ

Payment information

Payment and currency conversion

How to pay with Afterpay or PayPal

Sale items FAQ

Free gift promotion

Afterpay Information

Payment and Sale Information

Echt ships from Australia, I am overseas, do I have to pay customs charges?

How do I track my parcel?

Parcel delivery issues

CheckOut +

Return to Sender

Shipping Cost and Delivery Times

What happens if an item is out of stock on my order?

Shipping and Delivery

When are you expecting a restock?

Where can I find out more about your products?

Looking after your garments

Where can I find the material composition?

Do your products come with tags?

Which leggings are right for me?

Are our leggings squat proof?

Different Lengths?

Sportsbra recommendations

Which items are fleeced?

Gift Card

Got pockets?

Discover by activity

How do I sign up for the Out of Stock notifications?

Product Enquiries

Returns Policy

Clearance Policy

How do I Return / Exchange an item?

Is return shipping free?

What is “CheckOut +” Coverage?

What happens if I don't complete an online return request?

How do I purchase a return label?

When will my return be processed?

What happens if I send back a dirty or damaged item?

What happens if I return an item from another brand?

Exchanges FAQ'S

I've purchased a prepaid Return Label from Australia Post, but can't find it!

Returns and Exchanges

How do I pick the right size?

Sizing Information

How do I redeem my rewards?

Rewards FAQS

Rewards - Check activity

Can I add my reward to my current order?

How do I add my birthday to the rewards?

Redeeming but no stock

Rewards - Referrals

Redeem Your Points for $$ Off Your Next Shop!

Rewards

PB BOX EDIT GIVEAWAY T&Cs

PB MYSTERY BOX POLICY

HOW TO ENTER:. To celebrate the launch of our PB Edit Mystery Boxes we’re hosting a giveaway. To be eligible for the competition:. Entrants must follow @echt_apparel on Instagram. Entrants must like and comment on the Giveaway post. Entrants must be

HOW TO ENTER:To celebrate the launch of our PB Edit Mystery Boxes we&#x2019;re hosting a giveaway. To be eligible for the competition:Entrants must follow @echt_apparel on InstagramEntrants must like and comment on the Giveaway postEntrants must be aged 18+ to enter. WINNER TO BE ANNOUNCED MONDAY MARCH 2ND AT 12PM. FAQ:How do I enter?To enter, entrants must follow Echt Apparel, like and comment (tag a friend) on the giveaway post within the specified promotion period to go into the draw of the giveaway.Do I need to be aged 18+ and over?Yes. Entrants must be 18+ and over.Is this giveaway worldwide?Yes. This giveaway is open to worldwide participants.When does the giveaway commence and conclude?Starts:&#xA0;13.10.2026 at 6pm AEDT.Ends:&#xA0;27.10.2026 at 12pm AEDTWhen will the winner be notified?27.10.2026 at 12pm AEDT&#xA0; &#xA0; &#xA0;Please be sure to read the terms and conditions regarding this giveaway, and if there are any other questions, feel free to email us at <a href="mailto:support@echt.com.au">support@echt.com.au</a>&#xA0; and we would be happy to assist.

ECHT Mystery Box – Returns, Exchanges & Store Credit. Our team takes pride in processing and dispatching orders as quickly as possible, as Mystery Boxes are specially curated and processed promptly, we ask that you carefully review your order before

ECHT Mystery Box &#x2013; Returns, Exchanges &amp; Store CreditOur team takes pride in processing and dispatching orders as quickly as possible, as Mystery Boxes are specially curated and processed promptly, we ask that you carefully review your order before checking out to ensure you are purchasing the correct size and quantity.Please review the following policy before purchasing your Mystery Box.&#xA0;&#x1F310;&#xA0;Can I choose the items in my Mystery Box?No, the items included in our Mystery Boxes are selected at random by our team, so you are unable to choose specific styles, colours or items.Each Mystery Box is designed to be a surprise! While we cannot accommodate individual item or colour request, we hope you love this collection as much as us!&#xA0;&#x1F310;&#xA0;Can I return my Mystery Box for a refund?Mystery Box purchases are final sale and are not eligible for returns or refunds due to change of mind, style preference or colour preference.As the items are selected as part of a mystery bundle, we are unable to offer refunds for Mystery Box purchases.&#x1F310;&#xA0;Can I exchange my Mystery Box?Yes! We can offer size exchanges only, subject to stock availability.As the individual styles included in your Mystery Box are not displayed separately in your order details, you will need to contact our Customer Care team to manually submit your exchange request.&#x2757;Please include your order number and the item or items you wish to exchange, along with your preferred size.&#x203C;Our team will review your request and advise you of the next steps. Please note that size exchanges are subject to stock availability.&#x1F310;&#xA0;Can I receive store credit instead?Yes! If you would prefer not to proceed with a size exchange, store credit may be offered in accordance with our Mystery Box policy.Store credit is not redeemable for cash and can be used towards a future ECHT purchase.&#x1F310;&#xA0;Can I use my ECHT Rewards points to purchase a Mystery Box?Yes! You can redeem your ECHT Rewards points for vouchers and apply an eligible voucher towards your Mystery Box purchase at checkout.Please ensure you convert your points into a voucher before completing your purchase and review any applicable voucher terms and conditions.&#x1F310;&#xA0;Need help with your Mystery Box?If you have any questions about your Mystery Box or would like to request a size exchange, please contact our Customer Care team ( <a href="mailto:support@echt.com.au">support@echt.com.au</a> )with your order number and we&#x2019;ll be happy to assist.

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