I want to return or exchange an item, who pays for shipping?Updated 9 months ago

If you’re returning an item due to a change of mind or incorrect fit, please note that the return shipping is your responsibility and non-refundable. We suggest keeping your tracking details handy, as ECHT isn’t liable for returns lost in transit.

If there’s an issue with your order, please email our team at [email protected] with photos of the problem. We’ll investigate, and if everything checks out, we’ll send you a return label. We’re here to help and want to make things right for you!