Opening hours:
Monday - Friday
9:00am - 4:00pm AEST

Email our team: 
support@echt.com.au

Mailing address:
Echt Apparel
PO Box 260
Altona North Victoria 3025
Australia

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Other - FAQ

Discount codes FAQ

Do you offer discounts?

How do I receive my APP discount code?

How do I apply discount code at checkout?

Free item with purchase Terms and Conditions

My discount code is not working, what do I do?

I forgot to apply my discount code!

Discounts

Can I make changes to my order?

Order not quite right?

I cannot find my Store Credit/Gift Card code?

How to use store credit / gift card

How do I place an order on your website?

I'm having trouble placing an order!

Help with my order

Echt Hours and Closure Dates

Does Echt have a phone number?

I have emailed Echt and had no response?

I have not received my order confirmation?

Does Echt have a physical store?

Do you have a sale?

How do I know if an item is final sale?

I need a Tax Invoice

What does Echt stand for?

I'm trying to reset my account password but did not get a link?

Payment information

Payment and currency conversion

How to pay with Afterpay or PayPal

Sale items FAQ

Free gift promotion

Afterpay Information

Payment and Sale Information

Echt ships from Australia, I am overseas, do I have to pay customs charges?

How do I track my parcel?

Parcel delivery issues

CheckOut +

Return to Sender

Shipping Cost and Delivery Times

What happens if an item is out of stock on my order?

Shipping and Delivery

When are you expecting a restock?

Where can I find out more about your products?

Looking after your garments

Where can I find the material composition?

Do your products come with tags?

Which leggings are right for me?

Are our leggings squat proof?

Different Lengths?

Sportsbra recommendations

Which items are fleeced?

Gift Card

Got pockets?

Discover by activity

How do I sign up for the Out of Stock notifications?

Product Enquiries

What is your returns policy?

How do I Return / Exchange an item?

Is return shipping free?

What is “CheckOut +” Coverage?

What happens if I don't complete an online return request?

How do I purchase a return label?

When will my return be processed?

Where is my gift card / store credit?

What happens if I send back a dirty or damaged item?

What happens if I return an item from another brand?

Exchanges FAQ'S

I've purchased a prepaid Return Label from Australia Post, but can't find it!

Returns and Exchanges

How do I pick the right size?

Sizing Information

How do I redeem my rewards?

Rewards FAQS

Rewards - Check activity

Can I add my reward to my current order?

How do I add my birthday to the rewards?

Redeeming but no stock

Rewards - Referrals

Redeem Your Points for $$ Off Your Next Shop!

Rewards

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