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Other - FAQ

Echt Opening Hours and Closure Dates

Our hours of operation are Monday to Friday, 9:00 AM to 4:00 PM (Australian Eastern Daylight Time). 🕒. We're closed on weekends and on the following public holidays in Australia/Victoria. Any orders placed during these times will be processed and di

Does Echt have a phone number?

As an e-commerce business, we don’t have a dedicated phone line. 💻. However, our team is always here to help! Please feel free to reach out to us HERE, and we’ll be happy to assist you with anything you need. 😄

I have emailed Echt, and had no response?

Our email responses sometimes end up in the spam folder, so be sure to check there first!. If you don’t see anything, feel free to reach out to us at [email protected]. Our friendly customer service team is always here to assist you and will be hap

I have not received my order confirmation?

Please check your junk or spam folder, and make sure you are looking in the email inbox associated with the order you submitted. 🔍. Still can't find it? Please contact our team HERE and they will be able to assist 😄

Does Echt have a physical store?

Since we’re an online-only store, we invite you to explore our entire range of products at: Echt 💻. Whether you’re looking for high-performance activewear or stylish everyday essentials, you’ll find everything you need right at your fingertips. If y

Collaborations and Ambassadors

Our Collaborations Team are constantly on a look out for ambassadors and this includes influencers, sporting groups etc. 😀Simply sign up by visiting ➡️ Collaborate with Echt.Please have your social platforms set to public so it can be reviewed with

Do you have a sale?

While we occasionally run sales, the best way to stay informed is by signing up for our newsletter—you’ll be the first to know about any upcoming promotions or discounts! 💸. To do this, visit our website and scroll to the bottom of our webpage ⬇️. T

How do I know if an item is final sale?

Final Sale items will be clearly labeled on the product, as shown below ⬇️. Please note that all Final Sale items are non-returnable and cannot be exchanged.

I need a Tax Invoice

If you would like a PDF of your tax invoice simply let our team know HERE and we can email it to you! 📎

I want to unsubscribe from your mailing list

You can either unsubscribe or manage your preferences at the bottom of our marketing emails:. Alternatively, you can reach out to our team HERE.

What does Echt stand for?

Echt is an innovative and fresh active wear apparel company specialising in affordable performance and leisure-based apparel. We keep our active wear fresh and new with our designs team creating fun, sleek and original designs– releasing new styles a

I'm trying to reset my account password but did not get a link?

Typically it may take up to 10 minutes for you to receive the password reset link. ⌚. If the time has passed, please be sure to check your junk/spam folder 📨. If you still have not received any link, this will mean you do not have an active account.