Return to SenderUpdated 12 days ago

Australian Customers:

In order for us to resend your parcel back to you, a resend shipping fee of $15.00 AUD will be charged, and an invoice will be sent separately.

Upon confirmation of payment, we will email you your new tracking number.

Alternatively, we can provide you store credit. A $15.00 return to sender fee is deducted from the total of your store credit for the following reasons:

• Rejected parcel at the time of delivery
• Parcel not collected from local post office / parcel locker (within 10 days)
• Change of address/ incorrect address provided
• Addressee unknown/ ID cannot be verified
• Unable to access the property
• Multiple delivery attempts
• Rejected custom and duty fees

International Customers:

For all international orders, any customs duties or import taxes are the responsibility of the customer.

If a parcel is held by customs or returned to us for the following reasons:

• Unpaid duties or taxes, and you choose not to pay these charges
• Rejected parcel at the time of delivery
• Parcel not collected from local post office / collection point
• Change of address/ incorrect address provided
• Addressee unknown/ ID cannot be verified
• Unable to access the property
• Multiple delivery attempts

in such cases, we do not receive the parcel back, and therefore cannot offer any reimbursement.

We strongly recommend reviewing your country’s import regulations before placing an international order.

Important: Deliveries that are rejected by the recipient and returned to us will not be eligible for compensation. This includes refunds, replacements, or credits.