Customs charges may vary depending on your shipping destination, so it’s a good idea to check before placing your order to avoid any unexpected fees! 📃👓. If you have any questions, feel free to reach out HERE —we’re happy to help!

<div data-message-author-role="assistant" data-message-id="7c4058a1-3044-4d36-802d-90ef228f5a2f" dir="auto"><div id="isPasted">Customs charges may vary depending on your shipping destination, so it&#x2019;s a good idea to check before placing your order to avoid any unexpected fees! &#x1F4C3;&#x1F453;</div>If you have any questions, feel free to reach out <a href="https://echt.gorgias.help/en-US/contact" id="isPasted" rel="noopener noreferrer" target="_blank">HERE</a> &#x2014;we&#x2019;re happy to help!&#xA0;</div>

Echt ships from Australia, I am overseas, do I have to pay customs charges?

Once your order has been packed and dispatched, you'll receive a Shipping Confirmation email containing your tracking number and a link to track your parcel. Please note: it may take up to 24 hours for tracking details to become live once shipped.

Once your order has been packed and dispatched, you&apos;ll receive a Shipping Confirmation email containing your tracking number and a link to track your parcel. <img src="https://attachments.gorgias.help/0e8PW74ojzv2DnpG/hc/8X1Bk7dMprxKgRm0/2026080704-43423d49-63a0-4c45-99e1-cc4181ff9e08-screenshot%202026-08-07%20at%202.31.58%E2%80%AFpm.png" style="width: 537px;" class="fr-fic fr-dib fr-shadow"> If you haven&apos;t received this email yet, we recommend checking your junk or spam folder. Please also make sure the email address provided at checkout is correct, as an incorrect email address can prevent you from receiving shipping updates.&#x1F4E9; Please note:&#xA0;it may take up to 24 hours for tracking details to become live once shipped.

How do I track my parcel?

The courier selected at checkout is responsible for your delivery. If you think your order is lost or stolen, please start by contacting the courier for assistance. ▪ Check with members of your household and neighbours if they've accepted the parcel.

The courier selected at checkout is responsible for your delivery.&#xA0;If you think your order is lost or stolen, please start by contacting the courier for assistance. &#x25AA; Check with members of your household and neighbours&#xA0;if they&apos;ve accepted the parcel. &#x25AA; Look around the front of your property for any missed deliveries. &#x25AA; Check for cards, SMS, or emails that might indicate your package was delivered to a local post office. <hr> <h1 id="purchased-checkout-">Purchased &quot;Checkout +&quot;?</h1><h2 id="if-youve-added-checkout--to-your-purchase-andstill-cant-find-your-package-you-can-file-a-claimhere"> If you&#x2019;ve added Checkout + to your purchase and&#xA0;still can&#x2019;t find your package, you can file a claim&#xA0;<a href="https://echt.gorgias.help/en-US/contact" id="isPasted" rel="noopener noreferrer" target="_blank" style="font-family: Inter; font-size: 16px;">HERE.</a></h2>For our Customer Care Team to investigate, they will need: &#x25AA;&#xA0;the email correspondence &#xA0;between yourself and the carrier for their investigation.&#xA0;Please be patient as resolutions may take some time. Our team will guide you through the process.If you&apos;re unable to provide the requested information or cooperate with the investigation, it may impact our ability to resolve your claim.<hr> Deliveries to Apartments &amp; Business Addresses For deliveries to apartment buildings, shared residences, or business addresses, a parcel is considered successfully delivered if it has been accepted and signed for by an authorised person, such as a concierge, building manager, reception staff, or mailroom.If you require your parcel to be delivered directly to you, we recommend using Australia Post Parcel Collect or a Parcel Locker at checkout, where available, to help ensure a secure delivery. <hr> Parcel marked &quot;Return to Sender&quot;? If your parcel has been marked as Returned to Sender, please continue to monitor the tracking until it has been delivered back to our warehouse.Once your parcel has been received and processed by our warehouse, our Customer Service team will contact you with available options. Refer to <a href="https://echt.gorgias.help/en-US/return-to-sender-863089">Return to Sender</a> for more information.Please Note: Response times will not be immediate, as our team must first receive and review your returned parcel before we can provide the available resolution options.<hr> Courier Updates<ul><li style="font-family: Inter; font-size: 16px;">Australia:&#xA0;<a href="https://auspost.com.au/service-updates#domestic" rel="noopener noreferrer" target="_blank">AusPost Service Updates</a></li></ul>

Parcel delivery issues

What is "CheckOut +" and Why Should You Consider It?. CheckOut + is an optional service that can be added at checkout, providing Free Returns (where eligible) and Package Protection for your order.This service includes a prepaid return shipping label

<section data-component="rich-text" data-component-type="section" id="isPasted"><div data-component="block-heading" data-component-type="block"><div data-component="block-heading" data-component-type="block" id="isPasted"><div data-component="block-heading" data-component-type="block" id="isPasted">What is &quot;CheckOut +&quot; and Why Should You Consider It?CheckOut +&#xA0;is an optional service that can be added at checkout, providing&#xA0;Free Returns&#xA0;(where eligible) and&#xA0;Package Protection&#xA0;for your order. This service includes a prepaid return shipping label when you lodge your return through our&#xA0;<a href="https://echt.gorgias.help/en-US/how-do-i-return--exchange-an-item-430440">Returns Portal</a>, allowing you to return eligible item(s) from your order at no additional cost.. Please note: Free Returns apply only to items that are eligible under our Returns Policy. CheckOut + does not override any existing return exclusions. The following items are not eligible for return, even if CheckOut + has been purchased:<ul data-spread="false" style=" text-decoration: none;"><li style="font-size: 16px;">Final Sale items</li><li style="font-size: 16px;">Socks</li><li style="font-size: 16px;">Water bottles</li><li style="font-size: 16px;">Gift cards</li><li style="font-size: 16px;">Undergarments</li><li style="font-size: 16px;">Headwear</li><li style="font-size: 16px;">Consumables (e.g. supplements)</li></ul>&#xA0;<hr> How is my Order Protected? &#x1F4E6; Lost Items: If you think your parcel is lost and hasn&#x2019;t had a tracking update for 10 days, you can file a claim with us. Just make sure to do so within 30 days of the last tracking update. If approved, you&apos;ll receive a store credit.&#x1F4E6; Stolen Packages: If your order shows as &#x201C;delivered&#x201D; but you didn&#x2019;t receive it, it&#x2019;s considered stolen. You can file a claim 5 to 15 days after the delivery date. Sometimes, we might need a police report or video footage to process the claim.&#xA0;Remember, if you&#x2019;ve authorised your parcel to be left at your property, Protect My Order won&#x2019;t cover it.&#x1F4E6; Damaged Packages: If your package arrives damaged, let us know within 10 days. Please provide clear photos of the damage, and we&#x2019;ll review the claim. If approved, you&#x2019;ll receive a store credit. <hr> ExclusionsProtect My Order does not cover:<ul><li style="font-family: Inter; font-size: 16px;">Authority to leave parcels</li><li style="font-family: Inter; font-size: 16px;">Incorrect addresses</li><li style="font-family: Inter; font-size: 16px;">Parcels collected from local post offices</li><li style="font-family: Inter; font-size: 16px;">Attempted delivery by the courier</li></ul>If you have any questions or need assistance, our team is here to help!</div></div></div></section>

CheckOut +

Australian Customers:. In order for us to resend your parcel back to you, a resend shipping fee of $20.00 will be charged, and an invoice will be sent separately. Upon confirmation of payment, we will email you your new tracking number. Alternatively

<div data-block="true" data-editor="14cm2" data-offset-key="boame-0-0" id="isPasted"><div data-block="true" data-editor="14cm2" data-offset-key="boame-0-0" id="isPasted">Australian Customers:In order for us to resend your parcel back to you, a resend shipping fee of $20.00 will be charged, and an invoice will be sent separately. Upon confirmation of payment, we will email you your new tracking number.Alternatively, we can provide you a refund or store credit. A $20.00 return to sender fee is deducted from the total of your store credit for the following reasons:</div><div data-block="true" data-editor="14cm2" data-offset-key="f0un1-0-0"><ul><li style="font-family: Inter; font-size: 16px;"><div data-offset-key="f0un1-0-0">Rejected parcel at the time of delivery</div></li><li style="font-family: Inter; font-size: 16px;">Parcel not collected from local post office / parcel locker (within 10 days)</li><li style="font-family: Inter; font-size: 16px;">Change of address/ incorrect address provided</li><li style="font-size: 16px; font-family: Inter;">Incorrectly using RTS method for returns</li><li style="font-family: Inter; font-size: 16px;">Addressee unknown/ ID cannot be verified</li><li style="font-family: Inter; font-size: 16px;">Unable to access the property</li><li style="font-family: Inter; font-size: 16px;">Multiple delivery attempts</li><li style="font-family: Inter; font-size: 16px;">Rejected custom and duty fees</li></ul></div><div data-block="true" data-editor="14cm2" data-offset-key="4uhd0-0-0"><div data-offset-key="4uhd0-0-0">If we do not receive a response from you, we will issue a store credit. A $20.00 (for AU customers) return to sender fee is deducted from the total of your store credit. Important: Deliveries that are rejected by the recipient and returned to us will not be eligible for compensation. This includes refunds, replacements, or credits. </div><hr> International Customers:Please note that for all international orders, customs duties and import taxes are the responsibility of the customer. We strongly recommend reviewing your country&#x2019;s import regulations before placing an order to avoid any unexpected fees or delivery issues.If a parcel is returned to us due to any of the following reasons:<ul><li style="font-size: 16px; font-family: Inter;">Customs duties or taxes were not paid</li><li style="font-size: 16px; font-family: Inter;">The parcel was rejected at the time of delivery</li><li style="font-size: 16px; font-family: Inter;">The parcel was not collected from your local post office or pickup point</li><li style="font-size: 16px; font-family: Inter;">An incorrect or changed address was provided</li><li style="font-family: Inter; font-size: 16px;">Incorrectly using RTS method for returns</li><li style="font-size: 16px; font-family: Inter;">The addressee could not be identified or ID could not be verified</li><li style="font-size: 16px; font-family: Inter;">The delivery address was inaccessible</li><li style="font-size: 16px; font-family: Inter;">Multiple delivery attempts were unsuccessful</li></ul>You may be offered one of the following options:<ul><li style="font-size: 16px; font-family: Inter;">Reshipping the order for an additional shipping fee</li><li style="font-size: 16px; font-family: Inter;">Receiving store credit, minus a restocking fee</li><li style="font-size: 16px; font-family: Inter;">In some cases, forfeiture of the order and any reimbursement</li></ul>Please note: For express orders shipped via DHL or FedEx, parcels are not returned to us if undelivered. As a result, we are unable to offer any refund, credit, or reshipment in these cases.Important: Orders that are rejected by the recipient and returned to us will not be eligible for any form of compensation&#x2014;this includes refunds, replacements, or store credit.</div></div>

Return to Sender

If your order includes a pre-ordered item, the entire order will be shipped together once the pre-ordered item is ready for dispatch 📦. Please note that estimated dispatch dates may change. If you'd prefer not to wait, we recommend placing the pre-o

If your order includes a pre-ordered item, the entire order will be shipped together once the pre-ordered item is ready for dispatch &#x1F4E6;Please note that estimated dispatch dates may change.&#xA0;If you&apos;d prefer not to wait, we recommend placing the pre-ordered item in a separate order. &#x1F6CD;&#xFE0F; <img src="https://attachments.gorgias.help/0e8PW74ojzv2DnpG/hc/8X1Bk7dMprxKgRm0/2024103101-f2d0c07f-7eda-4818-82b7-703cff5a1b7a-a74aa5f0-9149-4848-ad6a-7ac998b23fd5.png" style="width: 633px;" class="fr-fic fr-dib fr-fil fr-rounded fr-shadow">

Pre-Orders

Australia. Standard. 3-5 Business days from dispatch. Free. No minimum spend. Excludes physical gift cards. Express. 1-3 Business days from dispatch. $15 AUD. Free for orders $150 AUD and over. Excludes physical gift cards

Shipping Cost and Delivery Times

While we do our best to keep our website’s inventory up-to-date, there are rare occasions when an item may become unavailable during the picking process. 🥼. If this happens, we’ll offer you the following options:. If you’d like to proceed with an ex

<div data-block="true" data-editor="uib0" data-offset-key="6v61m-0-0">While we do our best to keep our website&#x2019;s inventory up-to-date, there are rare occasions when an item may become unavailable during the picking process. &#x1F97C;If this happens, we&#x2019;ll offer you the following options:<ol><li style="font-family: Inter; font-size: 16px;">Refund for the out-of-stock item.</li><li style="font-family: Inter; font-size: 16px;">Store credit for the same value.</li><li style="font-family: Inter; font-size: 16px;">Exchange for a different size or colour (of the same value).</li></ol>If you&#x2019;d like to proceed with an exchange, please ensure your selected item matches the value of the original purchase.&#xA0;You can check the availability of your preferred size or colour at: <a href="https://echt.com.au/" rel="noopener" target="_new">echt.com.au</a>.&#xA0;When replying, kindly include the product name, size, and colour.&#xA0;In case your new choice is unavailable, let us know if you&#x2019;d prefer a refund or store credit.If you choose a refund, please note the following:<ul><li style="font-family: Inter; font-size: 16px;">Refunds will be issued to the original payment method used for the purchase.</li><li style="font-family: Inter; font-size: 16px;">If you paid with a gift card or store credit, the refund will be returned to that form of payment.</li><li style="font-family: Inter; font-size: 16px;">For combination payments, refunds will first be applied to the store credit or gift card.</li></ul>Please note that we are unable to place items on backorder.</div><div data-block="true" data-editor="uib0" data-offset-key="8csh9-0-0"> </div>

What happens if an item is out of stock on my order?

Opening hours:
Monday - Friday
9:00am - 4:00pm AEST

Email our team: 
support@echt.com.au

Mailing address:
Echt Apparel
PO Box 260
Altona North Victoria 3025
Australia

Return to Echt

Echt

Shipping and Delivery

Discount codes FAQ

Do you offer discounts?

How do I receive my APP discount code?

How do I apply discount code at checkout?

Free item with purchase Terms and Conditions

My discount code is not working, what do I do?

I forgot to apply my discount code!

Discounts

Can I make changes to my order?

Order not quite right?

I cannot find my Store Credit/Gift Card code?

How to use store credit / gift card

I've ordered a Pre-Order item, what happens next?

How do I place an order on your website?

I'm having trouble placing an order!

Help with my order

Echt Opening Hours and Closure Dates

Does Echt have a phone number?

I have emailed Echt, and had no response?

I have not received my order confirmation?

Does Echt have a physical store?

Collaborations and Ambassadors

Do you have a sale?

How do I know if an item is final sale?

I need a Tax Invoice

I want to unsubscribe from your mailing list

What does Echt stand for?

I'm trying to reset my account password but did not get a link?

Other - FAQ

Payment information

Payment and currency conversion

How to pay with Afterpay or PayPal

Sale items FAQ

Free gift promotion

Afterpay Information

Payment and Sale Information

When are you expecting a restock?

Where can I find out more about your products?

Looking after your garments

Where can I find the material composition?

Fabric Information

Do your products come with tags?

Which leggings are right for me?

Are our leggings squat proof?

Different Lengths?

Sportsbra recommendations

Which items are fleeced?

Gift Card

Got pockets?

Discover by activity

How do I sign up for the Out of Stock notifications?

Product Enquiries

What is your returns policy?

How do I Return / Exchange an item?

Is return shipping free?

What is “CheckOut +” Coverage?

What happens if I don't complete an online return request?

How do I purchase a return label?

When will my return be processed?

Where is my gift card / store credit?

What happens if I send back a dirty or damaged item?

What happens if I return an item from another brand?

Exchanges FAQ'S

I've purchased a prepaid Return Label from Australia Post, but can't find it!

Returns and Exchanges

How do I pick the right size?

Sizing Information

How do I redeem my rewards?

Rewards FAQS

Rewards - Check activity

Can I add my reward to my current order?

How do I add my birthday to the rewards?

Redeeming but no stock

Rewards - Referrals

Redeem Your Points for $$ Off Your Next Shop!

Rewards

Terry Collection Sign Up Giveaway • Terms & Conditions • May 2026