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AUSTRALIA POST. Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible. 🏃🏽♀️. The best way to track your deliveries is through Australia Post’s mobile app. Get expected delivery dates, localised
Customs charges may vary depending on your shipping destination, so it’s a good idea to check before placing your order to avoid any unexpected fees! 📃👓. If you have any questions, feel free to reach out HERE —we’re happy to help!
Once your order is ready to be shipped, we’ll send you a Shipping Confirmation email with a link to track your order ⬇️. If this email is not in your inbox, remember to check your junk/spam folder. 📩. Please note: it may take up to 24 hours for trac
The courier selected at checkout is responsible for your delivery. If you think your order is lost or stolen, please start by contacting the courier for help. 🔍. Also, make sure to:🔹 Check with other members of your household and neighbors.🔹 Look
What is Protect My Order and Why Should You Consider It? 🤷🏽♀️. Protect My Order is a service designed to give you peace of mind about your purchases!. Here’s how it works ⬇️. 📦 Lost Items:If you think your parcel is lost and hasn’t had a tracking
In the event you believe that your parcel is lost, you can raise a claim with us if there has been no tracking status update in 10 days from the last tracking date. A claim needs to be raised within 30 days (calendar) from last tracking update or may
Australian Customers:. In order for us to resend your parcel back to you, a resend shipping fee of $15.00 AUD will be charged, and an invoice will be sent separately. Upon confirmation of payment, we will email you your new tracking number. Alternati
If your order includes a pre-ordered item, the entire order will be shipped together once the pre-ordered item is ready for dispatch 📦. Please note that estimated dispatch dates may change. If you'd prefer not to wait, we recommend placing the pre-o
Australia. Standard. 3-5 Business days from dispatch. $10 for orders under $99.00*. Free for orders $99.00AUD and over. Excludes physical gift cards. Express. 1-3 Business days from dispatch. $15 AUD. Excludes physical gift cards. Standard. 5-8 Busin
While we do our best to keep our website’s inventory up-to-date, there are rare occasions when an item may become unavailable during the picking process. 🥼. If this happens, we’ll offer you the following options:. If you’d like to proceed with an ex