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The returns portal isn't working. What do I do?Updated 23 days ago
If you encounter any issues with the online form/portal, you can download and complete the attached form ⬇️
Once you have downloaded and filled out this form, please see below:
Australian Customers:
Please select your preferred courier service to send the items back to us. Please make sure to add a note with your name, order number and request so we know it's you!
Ship items to:
ECHT
PO BOX 2118
SPOTSWOOD VIC 3015
AUSTRALIA
3️⃣ Keep Your Receipt
Make sure to hold on to your shipping receipt - it will contain your tracking number.
4️⃣ Processing Your Return
Once your return arrives at our PO Box, please allow 5-6 days for us to process your request. We will reach out to you via email with updates.
International Customers:
1️⃣ For US, UK, NZ and Canada customer you can purchase a label via our team. To do this submit a ticket HERE,
select subject "Returns/Exchanges" and in the message field, request to purchase a return label for the country you are shipping from or source your own carrier.
- Canada $40CAD
- United States $30USD
- United Kingdom $44 pounds
- New Zealand $44NZD
* Remote areas incur extra surcharge:
Canada $110CAD, United States $80USD, United Kingdom $70 pounds, New Zealand $80 NZD
For all other countries you will need source your own courier service to ship the items back to us and don't forget to include your Return form inside.
2️⃣ After you've purchased a return label:
Ship items back to and please make sure to add a note with your name, order number and request so we know it's you!
ECHT
PO BOX 2118
SPOTSWOOD VIC 3015
AUSTRALIA
3️⃣ Keep Your Receipt
Make sure to hold on to your shipping receipt; it will contain your tracking number.
4️⃣ Processing Your Return
Once your return arrives at our PO Box, please allow 5-6 days for us to process your request. We will reach out to you via email with updates.
A few things to keep in mind when lodging your return:
- Refund Eligibility: You can get a refund if the item (excluding final sale items and accessories) is returned within 14 days of delivery. Gift cards are not refundable, and refunds will be issued back to the original payment method. If you used split payments, the refund goes to store credit first.
What does 14 days mean? Your parcel has been sent to us within 14 days of receiving your order - Return Policy: You can return items (excluding final sale items and accessories) for an exchange or store credit within 40 days if they're unworn, unwashed, and in original packaging. Final sale items cannot be returned. You pay for return shipping unless the item is faulty or incorrect.
- Exchanges: Items can be exchanged for those of the same price. If your desired item is out of stock, you’ll receive store credit.
- Faulty or Incorrect Items: Contact support with photos before returning. Do not return these items without prior approval.
Important Notes
You have 40 days from the delivery date to return apparel that is unworn, unwashed, and in its original packaging. If your return is received after 40 days, store credit (minus a $10 fee) will be issued, and the items cannot be returned to you.
Please inspect your items before sending them back, as we cannot accept damaged or soiled returns.
If no notes are included with your return, store credit will be automatically issued.
Return shipping for change of mind or incorrect fit is the customer's responsibility and is non-refundable. We recommend keeping your tracking details, as Echt is not liable for returns lost in transit.
Discount codes from the original order are non-refundable, non-creditable, and cannot be applied to exchange orders.
Final sale items cannot be returned. If it is returned to us, you will be required to provide a postage label for it to be sent back to you. If we do not receive a response within 40 days of contacting you, the item(s) will be forfeited or our team will contact you and item/s may be forfeited.
Already exchanged items/orders are only eligible for store credit, not refunds or further exchanges.
Items can only be exchanged for an item of equal value. Final sale items are excluded.
If your requested exchange is out of stock or if there's a price difference for an alternative product, store credit will be issued automatically.
Discount codes cannot be refunded, credited, or applied to new or exchange orders.
- If an item is returned and a store credit is requested, a refund will not be permitted at a later time.
Non-returnable items: Perishable goods/consumables ,socks, water bottles, gift cards, Rewards program items, and final sale items.
Additional purchases cannot be added to your exchange order.