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Returns and Exchanges
What is your returns policy?
We offer 3 solutions if you wish to return an item due to a change of mind, incorrect size or fit:. All returns are subject to the guidelines outlined in our Return Policy. To qualify for a refund/exchange/store credit, items must meet the following
How do I Return / Exchange an item?
Australian Customers:. 1️⃣ Submit Your Return / Exchange Request. Start here: Return Portal. ⚜️⚜️⚜️. 2️⃣ Send It Back. If you have purchased free returns, a return label will be provided (via the portal); otherwise, you will need to source your own r
Returns quick guide
1️⃣ Lodge your return: Submit your return through our portal HERE. No need to wait for approval— once you’ve submitted it, move on to the next step.2️⃣ Purchase a return label:. Made a mistake in your return submission? Or having trouble with the ret
Is return shipping free?
For returns due to a change of mind or incorrect fit, the return shipping is on you and is non-refundable. To keep things smooth, make sure to save your tracking details, as Echt isn’t responsible for returns that get lost in transit. If there are an
What is “Free Returns + Package Protection” Coverage?
When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free. If your item is lost or damaged in transit, your order is also protected. If you dec
Order not quite right?
If you find yourself with a faulty or incorrect item, please reach out to us right away HERE and include photos of the issue. Important: Please don’t send back any items before getting in touch with us!. For Faulty Items:. 📸 Make sure your photo sho
What happens if I don't complete an online return request?
If a request is not submitted or completed, we will proceed by issuing a store credit as per our returns policy. 💳. Without the completed form/request, we are unable to process any requests, and a store credit will be provided by default. To avoid a
How do I purchase a return label?
For Australian customers only:. If you have purchased free returns, a return label will be provided (via the returns portal); otherwise, you will need to source your own return shipping. For International Customers:. For customers in New Zealand you
When will my return be processed?
Please note processing times can vary during busy/sale periods.
Where is my gift card / store credit?
If you are expecting a Gift card or Store credit, please check your spam folder if not in your inbox. 📩. If it is not there, please let our team know HERE and they will be happy to assist!
What happens if I send back a dirty or damaged item?
Our Returns Team conducts thorough inspections of all returns. If your returned item doesn't meet our criteria, we won't be able to process it. If we find that an item is dirty or damaged upon inspection, our team will reach out to you via email with
What happens if I return an item from another brand?
If we receive a return from another brand or an item that was incorrectly shipped to Echt, our Returns Team will reach out to you via email to request a shipping label. 📮. Alternatively, if you have a return label from the retailer you purchased fro
Exchanges FAQ'S
Can I exchange my items?. Yes, you can exchange your items for the same style in a different size, provided they are in line with our returns policy. If you'd like to exchange for a different style/item with a different price, a store credit will be
Free item with purchase Terms and Conditions
Our terms and conditions for the free item with purchase is below ⬇️. Items purchased as part of a Buy 2 Get 1 Free promotion are considered a bundled offer (automatic discount). To receive a full store credit, all items included in the promotion mus
I've purchased a prepaid Return Label from Australia Post, but can't find it!
Below are the steps to request a refund from Australia Post for a return shipping label. 📮