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At Echt we offer 3 solutions if you wish to return an item due to change of mind or Incorrect Size or Fit:. Return requests can be submitted through our online portal here. Or by downloading a manual form:. If your item is faulty, please contact us f
Australian Customers:. 1️⃣ Submit Your Return / Exchange Request. Start here: Return Portal. 🚨 Portal not working? Download & fill out this form instead:. 🖨️ No printer? Just include a handwritten note with:. ⚜️⚜️⚜️. 2️⃣ Send It Back. 📬 Need a ret
1️⃣ Lodge your return: Submit your return through our portal HERE. No need to wait for approval— once you’ve submitted it, move on to the next step.2️⃣ Purchase a return label:. Made a mistake in your return submission? Or having trouble with the ret
For returns due to a change of mind or incorrect fit, the return shipping is on you and is non-refundable. To keep things smooth, make sure to save your tracking details, as Echt isn’t responsible for returns that get lost in transit. If there are an
For Australian customers only:. You can purchase a return shipping label ($10.95 per label) HERE. 📮. Please note if the Australia Post Label portal does not recognise your order number, please attempt to enter your order number without the hashtag (
Please note processing times can vary during busy/sale periods.
If you find yourself with a faulty or incorrect item, please reach out to us right away HERE and include photos of the issue. Important: Please don’t send back any items before getting in touch with us!. For Faulty Items:. 📸 Make sure your photo sho
If you are expecting a Gift card or Store credit, please check your spam folder if not in your inbox. 📩. If it is not there, please let our team know HERE and they will be happy to assist!
Our Returns Team conducts thorough inspections of all returns. If your returned item doesn't meet our criteria, we won't be able to process it. If we find that an item is dirty or damaged upon inspection, our team will reach out to you via email with
If we receive a return from another brand or an item that was incorrectly shipped to Echt, our Returns Team will reach out to you via email to request a shipping label. 📮. Alternatively, if you have a return label from the retailer you purchased fro
If a request or return form is not submitted or completed, we will proceed by issuing a store credit as per our returns policy. 💳. Without the required form, we are unable to process any requests, and a store credit will be provided by default. To a
If you encounter any issues with the online form/portal, you can download and complete the attached form ⬇️. attach_file ECHT RETURNS FORM.pdf 42.9KB. Once you have downloaded and filled out this form, please see below:. Australian Customers:. 1️⃣ Yo
Can I exchange my items?. Yes, you can exchange your items for the same style in a different size, provided they are in line with our returns policy. If you'd like to exchange for a different style/item with a different price, a store credit will be
Our terms and conditions for the free item with purchase is below ⬇️. Items purchased as part of a Buy 2 Get 1 Free promotion are considered a bundled offer (automatic discount). To receive a full store credit, all items included in the promotion mus
Below are the steps to request a refund from Australia Post for a return shipping label. 📮