What is your returns policy?Updated 19 days ago

Can I return my items?

Yes, you can return your items (excluding non-returnable items) as long as they meet the criteria below ⬇️

All returned items must be unworn, unwashed, and in their original packaging with the product size label intact (please note: our items do not come with swing tags).

IMPORTANT NOTES 📝

• Return shipping for change of mind or incorrect fit is the customer’s responsibility and non-refundable.

• If no notes are included with your return/no online return request completed, store credit will be automatically issued.

• Keep your return tracking details; Echt is not liable for lost parcels.

• Do not return faulty or incorrect items before contacting us. Email us here with photos and our team will provide you with separate instructions

• If returned items are found to be dirty or damaged, a $10 damage fee per item will apply, and the item will be disposed of.

• Items returned from other brands will be held until a valid return label is provided. Echt is not liable for misdirected returns.

• Once processed, returns cannot be reversed or retrieved.

• For returns made using a rewards voucher, the points will be refunded to your rewards account. If any additional payment was made, that amount will be issued as store credit.

Please see below eligibility criteria for each option:

STORE CREDIT 🎁

Eligibility Criteria:

• Items must be returned within 30 days of delivery.

• For first time customers who request a store credit will receive an additional 10% bonus on top of the returned item/s value.

• Items returned after 30 days will receive store credit minus a $10 late fee.

• Applies to full-price, sale , automatic discount and bundle items.

• Final sale items returned will receive store credit for 10% of purchase price only.

• Store credit has no expiry and is issued via digital gift card.

• Discount codes used in original orders are non-refundable and cannot be reused.

• Items bought in Buy 2 Get 1 Free or similar deals must be returned as a bundle. If partial returns are made, store credit will be reduced by the value of the free item.

EXCHANGES 🔁

Eligibility Criteria:

• Items must be returned within 30 days of delivery.

• Exchanges must be for an item of the same value.

• If the requested exchange item is out of stock or the price differs for a style change, a store credit will be issued.

• Shipping is covered only at the time an exchange is processed. If the item is out of stock, future exchange shipping won’t be covered.

• Final sale items cannot be exchanged.

• Additional purchases cannot be added to your exchange order.
  
  

REFUNDS 💸

Eligibility Criteria:

• Items must be returned within 14 days of delivery.

• Items must be purchased at full price or with a manual discount code at checkout.

• Automatic discounts, sale items or bundle offers (or similar deals) do not qualify as full-price items.

• Items returned after 14 days but before 30 days are not eligible for a refund and can only be exchanged or issued store credit.

• Refunds will be returned to the original payment method. If a store credit/gift card was used, the refund will go to that first.

• Gift cards and exchanged items are not eligible for refunds.

• Exchanged items returned a second time are only eligible for store credit/another exchange, not refunds.

NON-RETURNABLE ITEMS ❌

• Final Sale Items

• Socks

• Water Bottles

• Gift Cards

• Undergarments

• Headwear

• Consumables

QUESTIONS? 🤔 If you're unsure whether your item qualifies for a return, refund, or exchange, please contact our support team. We're here to help!

We are committed to complying with all obligations under Australian Consumer Law. Your rights under this policy are in addition to any protections provided by consumer law.