What is your returns policy?Updated 8 days ago

We offer 3 solutions if you wish to return an item due to a change of mind, incorrect size or fit:

1. 110% Store Credit (40 Days)
2. Exchange (40 Days)
3. Refund (14 Days)

All returns are subject to the guidelines outlined in our Return Policy.

To qualify for a refund/exchange/store credit, items must meet the following conditions:

• Be in original, unwashed and resalable condition
• Be free from marks or stains (including makeup and deodorant)
• Be free from lingering odours (including food, pets, smoke and fragrance)
• Include original packaging

Return requests can be submitted through our online portal. If your item is faulty, you can use the return portal and advise our team with your order details with description and photos of fault.

All returns are subject to the guidelines outlined in our Return Policy.

What is "Checkout+"? 

When you opt in for coverage at checkout, your return shipping label is included, allowing you to return any eligible item(s) in your order at no extra cost.

If you decide not to buy Checkout+, you can still return eligible items, but you will be responsible for the cost of the return shipping label.

Exclusions

Shipping cost is not included in the refund or store credit, unless the item is deemed faulty

Final Sale Policy (Please read carefully)

• These items are marked with an orange "Final Sale" tag on the product page and cannot be returned for any reason
• This means it cannot be returned, exchanged or given store credit unless the item is faulty

Please note that customers are responsible for the cost of returning the item to us.

We are committed to complying with all obligations under the Australian Consumer Law. Your rights under this policy are in addition to any protections provided by Consumer Law.

Important Notes:

• Return shipping for change of mind or incorrect fit is the customer's responsibility and is non-refundable
• Orders returned over 14 days will receive a 100% store credit automatically if:
  • No notes are included with your return or
  • No online return request completed or
  • A refund is requested, and it was not returned within 14 days
• Each order is eligible for one return for a refund/exchange only. In the instance that a second request is submitted, only a 100% store credit will be issued
• If returned items are found to be dirty or damaged, we will not be able to process the return. There are no exceptions, and returning the item in this condition will result in forfeiting it. Our team will guide the next steps or available options if the return cannot be accepted.
• Echt is not liable for misdirected returns, and items returned from other brands will be held until a valid return label is provided
• Once processed, returns cannot be reversed or retrieved
• Final Sale Items: No returns are accepted for these items. If it is returned to us, you will be required to provide a postage label for its return to you. If we do not receive a response within 40 days of contacting you, the item(s) will be forfeited, or our team will contact you, and your item(s) may be forfeited.
• For returns made using a rewards voucher, the points will be refunded to your rewards account. If any additional payment was made, that amount will be issued as a store credit. 

110% Store Credit 

Provided the following conditions are met, we will credit you 110% of the value of the item returned in the form of an Echt Digital Gift Card. (Example: You want to return a $53 item, so you will receive a store credit to the value of 110% x $53 = $58.30)

You can place a store credit request via our online portal.

110% Store Credit Conditions:

• Items must be returned within 40 calendar days of receiving delivery. This means your return parcel must be posted within 40 days of receiving your order.
• The returned items are in their original condition: unworn, unwashed, unused, with all labels and tags attached. Please note that we reserve the right to refuse worn or damaged items. Our team will then provide the next steps or available options.
• The items returned are not marked final sale.
• Australian customers: If you have purchased free returns, a return label will be provided; otherwise, you will need to source your own return shipping.
• New Zealand customers: You’re welcome to arrange your own carrier, or let us know if you’d like an invoice for a shipping label.
• All International customers: You will need to arrange your own carrier.
• Items bought in Buy 2, Get 1 Free or similar deals must be returned as a bundle. If partial returns are made, store credit will be reduced by the value of the free item.

Exchanges

Provided the following conditions are met, we will exchange your returned product for one of the same value, specified by you via our online portal.

Exchange Conditions:

• Items must be returned within 40 calendar days of receiving delivery. This means your return parcel must be posted within 40 days of receiving your order.
• The returned items are in their original condition: unworn, unwashed, unused, with all labels and tags attached. Please note that we reserve the right to refuse worn or damaged items. Our team will then provide the next steps or available options.
• The requested exchange is subject to availability. If the item is out of stock at the time of processing, you will receive 110% store credit. Please note that we cannot hold stock or pause the exchange process.
• For exchanges of the same item in a different size, any price difference will not result in a refund or store credit. (Example: if it's now at full price and/or on sale)
• The items are not marked final sale.
• If a second change is requested, a 100% store credit will be issued in accordance with our returns policy.
• Australian customers: If you have purchased free returns, a return label will be provided; otherwise, you will need to source your own return shipping.
• New Zealand customers: You’re welcome to arrange your own carrier, or let us know if you’d like an invoice for a shipping label.
• All International customers: You will need to arrange your own carrier.

Refunds

Provided the following conditions are met, we will refund the value of the product to the original payment method. You can place a refund request via our online portal.

Refund Conditions:

• Items must be returned within 14 calendar days of receiving delivery. This means your return parcel must be posted within 14 days of receiving your order.
• Submitting an online return request within the timeframe does not extend or override the requirement to physically return the item(s) within the eligible period.
• The returned items are in their original condition: unworn, unwashed, unused, with all labels and tags attached. Please note that we reserve the right to refuse worn or damaged items. Our team will then provide the next steps or available options.
• The items are not marked final sale.
• The customer is responsible for the cost of return shipping:
  • Australian customers: If you have purchased free returns, a return label will be provided; otherwise, you will need to source your own return shipping.
  • New Zealand customers: You’re welcome to arrange your own carrier, or let us know if you’d like an invoice for a shipping label.
  • All International customers: You will need to arrange your own carrier.
• For combination payments (Example: part gift card/store credit, and part credit card), refunds will be applied to the gift card/store credit first, with any remaining balance refunded to the original payment method.

Non-Returnable Items

• Final Sale Items
• Socks
• Water Bottles
• Gift Cards
• Undergarments
• Headwear
• Consumables (eg: Supplements)

Questions?

We're here to help! If you're unsure whether your item qualifies for a return, refund or exchange, please contact our support team.

We are committed to complying with all obligations under the Australian Consumer Law. Your rights under this policy are in addition to any protections provided by Consumer Law.