What is your returns policy?

Can I return my items?

You can return your items (except non-returnable items*) for an exchange or store credit within 30 days of delivery, as long as they are unworn, unwashed, and in their original packaging. Please ensure the product size label is still intact (note: our items don’t come with swing tags).

Important Notes

Non-returnable items: Final sale items, Perishable goods/consumables, undergarments, socks, water bottles, gift cards, Rewards program items and free items with purchase.
You have 30 days from the delivery date to return apparel that is unworn, unwashed, and in its original packaging. If your return is received after 30 days, store credit (minus a $10 fee) will be issued, and the items cannot be returned to you.
Please inspect your items before sending them back, as we cannot accept damaged or soiled returns.
If no notes are included with your return, store credit will be automatically issued.
Return shipping for change of mind or incorrect fit is the customer's responsibility and is non-refundable. We recommend keeping your tracking details, as Echt is not liable for returns lost in transit.
Discount codes from the original order are non-refundable, non-creditable, and cannot be applied to exchange orders.
Full-priced items can be exchanged, returned for store credit, or refunded. To qualify for a refund, the return must be shipped back to us within 14 days of delivery.
Sale items are eligible for an exchange or store credit only.
Final sale items cannot be returned. If a final sale item is returned, you will receive a store credit for 10% of the purchase price. We cannot send the item back.
Already exchanged items/orders are only eligible for store credit, not refunds.
Items purchased with automatic discounts or already on sale can only be returned for store credit or exchanged for an item of equal value. Final sale items are excluded.
If your requested exchange is out of stock or if there's a price difference for an alternative product, store credit will be issued automatically.
Discount codes cannot be refunded, credited, or applied to new or exchange orders.
If a full-priced item is returned and a store credit requested, a refund will not be permitted at a later time.
Once we have processed your request, we are unable to make any changes.
Additional purchases cannot be added to your exchange order.

Am I eligible for a refund?

You're eligible for a refund if the item was purchased at full price or with a discount code applied during checkout. Please note that items with automatic discounts or savings at checkout don’t qualify as full price.

Returns must be made within 14 days of delivery, and refunds will be issued to the original payment method. If you used a combination including a Store Credit / Gift card, the refund will be applied to Store Credit first.

Gift cards are not eligible for refunds. You can check your confirmation email for more details.

Already exchanged items/orders are only eligible for store credit, not refunds.

What does 14 days mean?

You need to send your return within 14 days of receiving your order.

If your return is sent between 15-30 days, you’ll receive store credit or an exchange. Please note, exchanged items can only be credited with store credit, not refunded.

What does 30 days mean?

You need to send your return within 30 days of receiving your order.

First Order Bonus Store Credit

If you are a first-time customer and choose to return your order for an exchange or store credit, you will receive an additional 10% store credit based on the value paid of your returned items.

For example, if you return items worth $100 and opt for store credit or exchange, you will receive $110 in store credit.

Conditions for Eligibility

This bonus applies only to your first order as a new customer.
Items must be returned in accordance with our Returns policy and:
- Must be returned within 30 days of receiving your order.
- Must be in original condition, unworn, unwashed, and with tags attached.
The additional 10% store credit does not apply to orders returned for a refund.
If a return does not meet the conditions of our Returns Policy, you will not receive the additional 10% bonus credit and your return may be rejected or processed at our discretion.
Bonus store credit is only applied to the first order placed, even if multiple orders are returned

How do I know if my items are Sale items?

You can identify sale items by the sale tag displayed on our website. Additionally, you can check your order confirmation for details. We recommend being familiar with this before making your purchase.

How do I know if my items are Final Sale items and cannot be returned?

Final sale items are marked with an orange final sale tag on our website. You can also find this information on your order confirmation. We recommend checking for this before making your purchase to avoid any surprises!

Are your returns free?

Return shipping for change of mind or incorrect fit is the customer's responsibility and is non-refundable. We recommend keeping your tracking details, as Echt is not liable for returns lost in transit.

If your order isn’t quite right, please email our team HERE with photographic evidence of the issue. If verified, we’ll gladly provide you with a return label.

Can I exchange my items?

Yes, you can exchange your items, but they must be the same price as the original purchase. Here are some important things to note:

If your requested exchange is out of stock or if you're looking for an alternative product with a different price, a store credit will be automatically issued.
For exchanges of the same product in a different size, if there’s a price difference (for example, if the item is now at full price or on sale), no refund or store credit will be provided for that difference.
Discount codes from the original order are final and cannot be refunded, credited, or applied to the exchange order.
Final sale items cannot be returned for any reason.
If a full-priced item is exchanged and then returned again, it will only be eligible for store credit or another exchange.
Additional purchases cannot be added to your exchange order.

What happens if I receive an incorrect or faulty item?

If you receive an incorrect or faulty item, please contact us right away HERE. Be sure to include photos of the item in question.

Important: Do not return any incorrect or damaged items before reaching out to us. If you return items without notifying our support team via email first, you won’t be reimbursed for return shipping fees.

What happens if I send back a dirty or damaged item?

Our Returns Team conducts thorough inspections of all returns. If your returned item doesn't meet our criteria, we won't be able to process it. If we find that an item is dirty or damaged upon inspection, our team will reach out to you via email with photo evidence.

In this case, a store credit will be issued automatically, minus a $10 damage fee for each affected item, and the item will be disposed of.

Please note that no exceptions will be made.

What happens if I return an item and change my mind and require it back?

Once your returned item has been processed by our returns team, it is integrated into our system and can no longer be retrieved or returned to you in cases of a change of mind. We encourage you to carefully review your return before sending it in.

What happens if I return an item from another brand?

If we receive a return from another brand or an item that was incorrectly shipped to Echt, our Returns Team will reach out to you via email to request a shipping label.

Alternatively, if you have a return label from the retailer you purchased from, just email it to us, and we can send it out from Echt HQ. Please note that once your parcel is with Australia Post or your chosen carrier, Echt is not responsible for any items lost in transit.

We are dedicated to complying with all obligations under consumer law. Your rights regarding your ECHT product under this policy are in addition to any rights you may have under consumer laws.

What is your returns policy?Updated 9 days ago