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I've purchased a prepaid Return Label from Australia Post, but can't find it!Updated 5 days ago
The return labels are issued directly to you by Australia Post, not by us, and they offer a flat-rate shipping option through their portal.
Once you have paid for the return label, the label is available to download to your device. We suggest checking the "Downloads" folder of your device to locate it.
If you are unable to locate it, you will need to purchase an additional label (through the same portal) and request a refund from Australia Post directly for the original label.
Alternatively, additional labels can be purchased at your local Australia Post store, but this option is typically more expensive.
Once you have paid for the return label, the label is available to download to your device. We suggest checking the "Downloads" folder of your device to locate it.
If you are unable to locate it, you will need to purchase an additional label (through the same portal) and request a refund from Australia Post directly for the original label.
Alternatively, additional labels can be purchased at your local Australia Post store, but this option is typically more expensive.
Below are the steps to request a refund from Australia Post for a return shipping label. 📮
1️⃣ Go to: https://auspost.com.au/help-and-support
2️⃣ Scroll down to the ‘Submit an enquiry’ section.
3️⃣ Under ‘Other Products and Services’, click ‘Complete online form’.
4️⃣ In the Enquiry Details section:
▹ Select Mail Products
▹ Under Enquiry Type, choose Parcel
5️⃣ In the ‘Please Provide Details’ field, enter the following: | “I am requesting a refund for my return label through the online returns portal.” Then provide:
▹ Your full name
▹ Merchant/Brand name (AirMed Scrubs)
▹ Truncated card details (first 6 and last 3 digits of the card used)
▹ Card expiry date
▹ Transaction date and approx. time
▹ Amount paid for the label
6️⃣ Click Next
7️⃣ Review your information, then click Submit
Once submitted, you’ll receive an enquiry reference number for any follow-up. Australia Post typically responds within 48 hours. 🕒