CheckOut +Updated 3 days ago

What is "CheckOut +" and Why Should You Consider It?

CheckOut + is an optional service that can be added at checkout, providing Free Returns (where eligible) and Package Protection for your order.

This service includes a prepaid return shipping label when you lodge your return through our Returns Portal, allowing you to return eligible item(s) from your order at no additional cost..

Please note: Free Returns apply only to items that are eligible under our Returns Policy. CheckOut + does not override any existing return exclusions. The following items are not eligible for return, even if CheckOut + has been purchased:

• Final Sale items
• Socks
• Water bottles
• Gift cards
• Undergarments
• Headwear
• Consumables (e.g. supplements)

How is my Order Protected?

📦 Lost Items:
If you think your parcel is lost and hasn’t had a tracking update for 10 days, you can file a claim with us. Just make sure to do so within 30 days of the last tracking update. If approved, you'll receive a store credit.

📦 Stolen Packages:
If your order shows as “delivered” but you didn’t receive it, it’s considered stolen. You can file a claim 5 to 15 days after the delivery date. Sometimes, we might need a police report or video footage to process the claim. 

Remember, if you’ve authorised your parcel to be left at your property, Protect My Order won’t cover it.

📦 Damaged Packages:
If your package arrives damaged, let us know within 10 days. Please provide clear photos of the damage, and we’ll review the claim. If approved, you’ll receive a store credit.

Exclusions

Protect My Order does not cover:

• Authority to leave parcels
• Incorrect addresses
• Parcels collected from local post offices
• Attempted delivery by the courier

If you have any questions or need assistance, our team is here to help!