How do I Return / Exchange an item?Updated 13 days ago

Australian Customers:

1️⃣ Submit Your Return / Exchange Request

📌 Clearance items can not be returned 📌

2️⃣ Send It Back

If you have purchased free returns, a return label will be provided (via the portal); otherwise, you will need to source your own return shipping.

📮 Pack your items and sent it back to:
ECHT
PO BOX 260
ALTONA NORTH VIC 3025
AUSTRALIA

3️⃣ Keep Your Tracking Receipt
📦 Hold onto it until your return is processed. We’re not liable for parcels lost in transit.

4️⃣ Processing Time
Returns take 5–6 business days once received. You’ll get an email update.

Don't Forget
If you have not completed a return request (online or manually), a store credit will be issued by default.

International Customers:

1️⃣ Submit Your Return / Exchange Request

Start here: Return Portal.

📌 Clearance items can not be returned 📌

2️⃣ Ship Your Items Back

you will need source your own courier service to ship the items back to us.

📮 Pack your items and sent it back to:
ECHT
PO BOX 260
ALTONA NORTH VIC 3025
AUSTRALIA

3️⃣ Keep Your Tracking Receipt
📦 Hold onto it until your return is processed. We’re not liable for parcels lost in transit.

4️⃣ Processing Time
Returns take 5–6 business days once received. You’ll get an email update.

Don't Forget
If you have not completed a return request (online or manually), a store credit will be issued by default.

📦 Before Sending Back

All items must be unworn, unwashed & in original packaging.
If no return note is included, store credit will be issued automatically.
No returns on perishable goods/consumables, socks, water bottles, gift cards, Rewards program items, undergarments and final sale items).

Refund Requests:

Refund: Return within 14 days of delivery date. Excluding Clearance and Embroidered items.
After 14 days: store credit will be issued.
Refunds are issued to the original payment method. For combination payments (e.g., part gift card/store credit and part credit card), refunds will first be applied to the gift card/store credit, with any remaining balance refunded to the original payment method.

Exchange or Store Credit Requests:

Clearance Items:

No returns are accepted for these items. If it is returned to us, you will be required to provide a postage label for it to be sent back to you or our team will contact you and item/s may be forfeited.

Return postage for change of mind/incorrect fit is non-refundable and customer’s responsibility.
Keep your tracking receipt, Echt is not liable for lost returns.

Items already exchanged are only eligible for store credit.
If your requested exchange is out of stock, store credit will be issued.
Discount codes are non-refundable, non-transferable, and cannot be reused on new or exchange orders.
If you request store credit, you can’t request a refund later.
Additional items cannot be added to your exchange order (i.e paying extra for more items).

You can also refer to our Quick Exchanges FAQs here ➡️ Exchanges FAQ'S

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