Help with my order

Can I make changes to my order?

At Echt, we’re all about getting your orders out quickly! 🏃🏽‍♀️. Once your order is placed, we cannot make changes, as our fulfillment teams are hard at work processing them. Even if you reach out to us right away, our fulfillment team is actively

Order not quite right?

If you find yourself with a faulty or incorrect item, please reach out to us right away HERE and include photos of the issue. 📨. Important: Please don’t send back any items before getting in touch with us!. For Faulty Items:. 📸 Photo shows both the

How do I apply discount code at checkout?

You can apply the discount code at checkout in the "discount code or gift card" box ⬇️. If you're using our mobile app 📱, click your "shopping cart" and apply the code as per imagine below ⬇️.

My discount code is not working, what do I do?

In order to make sure receive your discount, please ensure you are doing one or all of the following:. (example only):. Happy shopping!

I forgot to apply my discount code!

Unfortunately, we can’t apply a discount code to an order once it’s been completed. But don’t worry—you can use it on your next order! Just keep in mind that it’s valid for one-time use only and applies to full-priced items. 😄. If you have any other

I cannot find my Store Credit/Gift Card code?

Be sure to check your junk/spam folder—sometimes it ends up there by mistake! 📨. If you still can’t find it, don’t worry! Just reach out to our customer service team HERE, and we’ll be more than happy to help you out. 🫱🏽‍🫲🏽

How to use store credit / gift card

You can apply the store credit code at checkout in the "discount code or gift card" box ⬇️. If you're using our mobile app 📱, click your "shopping cart" and apply the code as per imagine below ⬇️.

I've ordered a Pre-Order item, what happens next?

If your order includes a pre-ordered item, the entire order will be shipped together once the pre-ordered item is ready for dispatch 📦. Please note that estimated dispatch dates may change without notice. If you'd prefer not to wait, we recommend pl

How do I place an order on your website?

1️⃣ You can place an order directly on our website by visiting https://echt.com.au/ ️🛍️. 2️⃣ You can browse through our categories by selecting the headings or use our search bar function at the top right hand corner:. 3️⃣Once you've found your desi

I'm having trouble placing an order!

Please try the following basic troubleshooting tips:➡️ Try checking out/placing an order in an "incognito window"➡️ Clear your browser history and cache: This can often resolve issues.➡️ Use a different web browser.➡️ Use a PC or laptop: Sometimes, u