Opening hours:
Monday - Friday
9:00am - 4:00pm AEST

Email our team: 
support@echt.com.au

Mailing address:
Echt Apparel
PO Box 260
Altona North Victoria 3025
Australia

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ECHT Mystery Box – Returns, Exchanges & Store Credit. Our team takes pride in processing and dispatching orders as quickly as possible, as Mystery Boxes are specially curated and processed promptly, we ask that you carefully review your order before

ECHT Mystery Box &#x2013; Returns, Exchanges &amp; Store CreditOur team takes pride in processing and dispatching orders as quickly as possible, as Mystery Boxes are specially curated and processed promptly, we ask that you carefully review your order before checking out to ensure you are purchasing the correct size and quantity.Please review the following policy before purchasing your Mystery Box.&#xA0;&#x1F310;&#xA0;Can I choose the items in my Mystery Box?No, the items included in our Mystery Boxes are selected at random by our team, so you are unable to choose specific styles, colours or items.Each Mystery Box is designed to be a surprise! While we cannot accommodate individual item or colour request, we hope you love this collection as much as us!&#xA0;&#x1F310;&#xA0;Can I return my Mystery Box for a refund?Mystery Box purchases are final sale and are not eligible for returns or refunds due to change of mind, style preference or colour preference.As the items are selected as part of a mystery bundle, we are unable to offer refunds for Mystery Box purchases.&#x1F310;&#xA0;Can I exchange my Mystery Box?Yes! We can offer size exchanges only, subject to stock availability.As the individual styles included in your Mystery Box are not displayed separately in your order details, you will need to contact our Customer Care team to manually submit your exchange request.&#x2757;Please include your order number and the item or items you wish to exchange, along with your preferred size.&#x203C;Our team will review your request and advise you of the next steps. Please note that size exchanges are subject to stock availability.&#x1F310;&#xA0;Can I use my ECHT Rewards points to purchase a Mystery Box?Yes! You can redeem your ECHT Rewards points for vouchers and apply an eligible voucher towards your Mystery Box purchase at checkout.Please ensure you convert your points into a voucher before completing your purchase and review any applicable voucher terms and conditions.&#x1F310;&#xA0;Need help with your Mystery Box?If you have any questions about your Mystery Box or would like to request a size exchange, please contact our Customer Care team ( <a href="mailto:support@echt.com.au">support@echt.com.au</a> )with your order number and we&#x2019;ll be happy to assist.

PB MYSTERY BOX POLICY

HOW TO ENTER:. To celebrate the launch of Nova Trek in Plum,  we’re hosting a giveaway!. To be eligible for the competition:. One winning order will be selected for a refund every hour for 24 hours, starting at 6PM AEDT. FAQ:. How do I enter?. To ent

HOW TO ENTER:To celebrate the launch of Nova Trek in Plum, &#xA0;we&#x2019;re hosting a giveaway! To be eligible for the competition:<ul><li>Entrants must follow @echt_apparel on Instagram</li><li>Entrants must like and comment on the Giveaway post</li><li>Entrants must be aged 18+ to enter.</li></ul> One winning order will be selected for a refund every hour for 24 hours, starting at 6PM AEDT. FAQ:How do I enter?To enter, entrants must share an Instagram Story using our giveaway template/GIF sticker, include their order number, and tag @echt_apparel!Do I need to be aged 18+ and over?Yes. Entrants must be 18+ and over.Is this giveaway worldwide?Yes. This giveaway is open to worldwide participants.When does the giveaway commence and conclude?Starts:&#xA0;02.11.2026 at 4pm AEDTEnds:&#xA0;03.11.2026 at 4pm AEDTWhen will the winner be notified?One winning order will be refunded every hour for 24 hours, starting at 6PM AEDT 2 Nov. Winners will be notified via Instagram DM! Please be sure to read the terms and conditions regarding this giveaway, and if there are any other questions, feel free to email us at <a href="mailto:support@echt.com.au">support@echt.com.au</a>&#xA0; and we would be happy to assist.

REFUND DAY GIVEAWAY

During our Black Friday promotion, our standard returns policy continues to apply to all full-price and eligible sale items, unless otherwise specified. Items marked as Final Sale are not eligible for change-of-mind returns, refunds, exchanges or sto

During our Black Friday promotion, our standard returns policy continues to apply to all full-price and eligible sale items, unless otherwise specified.<h3 id="final-sale-items">&#x26D4;Final Sale Items&#x26D4;</h3>Items marked as Final Sale are not eligible for change-of-mind returns, refunds, exchanges or store credit.Please ensure you carefully review your selection, style and sizing before completing your purchase, as Final Sale items cannot be returned or exchanged if you change your mind or the item does not fit as expected.&#xA0;<h3 id="full-price--sale-items">&#x2705;Full-Price &amp; Sale Items&#x2705;</h3>Our standard returns policy remains unchanged for full-price and eligible sale items purchased during Black Friday.<ul><li>Refunds are available within 14 days of delivery.</li><li>Exchanges or store credit are available within 40 days of delivery.</li><li>Items must be unworn, unwashed and returned in their original condition with tags attached.</li></ul><h3 id="faulty-or-incorrect-items">&#x2753;Faulty or Incorrect Items&#x2753;</h3>Final Sale conditions do not affect your rights under Australian Consumer Law. If an item is faulty, damaged or incorrectly supplied, please contact our Customer Care Team for assistance.<h3 id> </h3>If you have any questions regarding your purchase or our returns policy, please contact our Customer Care Team before placing your order.

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PB MYSTERY BOX POLICY

REFUND DAY GIVEAWAY

BLACK FRIDAY RETURNS POLICY

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